boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
-
How To Close the Feedback Loop in the Customer Experience
What Is the Customer Feedback Loop? The customer feedback loop isn’t a static point — but rather a continuous cycle and process — that is used by businesses to collect, analyze, and respond to customer feedback on a variety of platforms. It begins with actively collecting customer insights through surveys, social media engagement, or additional…
-
What Are the Future Trends in Customer Experience Management?
Future 2025 Trends in Customer Experience Management Fast forward to 2025, and you can expect to see many more changes to the customer experience management landscape as we start to see even more advancements in AI technology and applications. Businesses can expect additional focus on the customer journey, that helps ensure a seamless experience across…
-
How Do AI and Chatbot Benefit the Customer Experience?
Benefits of AI and Chatbot Features in the Customer Experience AI and chatbots are transforming the customer experience by offering always-on availability and instant responses that you may not be able to achieve with an all-human workforce. Customers can get the help they need, whenever they need it, night or day, without the frustration of…
-
What Is the Outside-In Strategy for Customer Experience?
The outside-in customer experience strategy takes a revolutionary approach, prioritizing the customer’s perspective over the internal strengths and weaknesses of your business. Unlike the traditional inside-out strategy, which focuses on what your business can do to improve the customer experience, the outside-in strategy starts with a fundamental question — what do my customers want? By…
-
How To Create a Customer Journey Map
Step-By-Step Guide to Mapping the Customer Journey Understanding the customer journey is like putting together a puzzle — once you have all the pieces in the right places, the whole picture comes into view. Mapping the customer journey for your business is a step-by-step process that unlocks valuable insights about your customers and their experiences…