boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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How Automakers Can Improve the Car Buying Experience
Top 3 Ways to Improve the Car Buying Experience From excited car shopper to frustrated buyer – the car buying experience can be a real rollercoaster at times. When automakers and automotive dealerships examine the car buying experience, it is important to first identify the customer pain points for those potential customers who walk in…
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Top 5 Businesses in the Automotive Industry
What Businesses Are in the Automotive Industry? boostCX provides customer experience management solutions for a variety of industries – and the automotive industry is included in that list. Businesses in the automotive industry that support customers are always looking for ways to drive customer satisfaction and customer loyalty – whether it is an Original Equipment…
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How To Improve Customer Survey Response Rates
Top 5 Tips to Increase Survey Response Rates Want to hear more from your customer base but get crickets instead? The average online survey response rate is 44.1% – with most acceptable survey response rates in the 20% – 30% range. boostCX may be able to help you boost your survey response rates with a…
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What Is the Retail Customer Journey?
5 Stages of the Retail Customer Journey The retail customer journey is a roadmap to understanding your customers. The retail customer journey starts with Awareness, where potential customers first encounter your brand, perhaps through advertising or social media. Engagement is the second stage of the retail customer journey, where customers delve deeper into your offerings,…
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Most Effective Ways to Engage with Customers
Top 6 Ways to Engage with Your Customers When you engage with your customers you can transform interactions into lasting connections and business success. The key to successful customer engagement lies in a multi-pronged approach. Personalization is key, making it important to tailor messaging and recommendations to the individual needs and preferences of your customers…