boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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What Is the ROI on Customer Experience Management?
How Can You Measure Customer Experience ROI? Measuring the return on investment (ROI) of customer experience efforts, strategies, and solutions can seem unquantifiable. However – by tracking key performance indicators (KPIs), you can build a strong case for the value of customer experience management solutions. Customer experience ROI refers to the measurable financial benefits gained…
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How Does Customer Self-Service Benefit the Customer Experience
Top 5 Benefits of Customer Self-Service Customer self-service – also known as self-directed service – gives customers the power to find answers and resolve issues independently, using online resources or tools provided by a company. This approach to the customer experience is a win-win for customers and businesses. Many customers appreciate the 24/7 accessibility and…
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How To Integrate AI into Customer Experience Management
How To Use AI to Improve Customer Service Artificial intelligence (AI) is revolutionizing customer service and the customer experience. By automating repetitive day-to-day tasks like answering FAQs or routing inquiries, AI frees up human agents to tackle complex issues. AI also helps businesses personalize customer interactions by analyzing customer data and recommending relevant products or…
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5 Best Questions to Ask Customers About Customer Experience
What Questions Do You Need to Ask Your Customers? Effective communication is key to understanding your customers. But what questions do you need to ask to get the most valuable feedback? Here are a few general questions that can reveal a wealth of information about your customers’ needs, wants, and their overall experience. By asking…
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How To Build a Strong Brand Identity
Top 5 Strategies to Build a Brand Identity A strong brand identity cannot be built overnight – but with time and a smart strategy, you can create a memorable brand identity for your business. From defining your brand values to crafting a unique visual identity, it is important that each strategy helps you tell your…