boostCX Blog

Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.

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  • How Does Omnichannel Engagement Improve the Customer Experience?

    How Does Omnichannel Engagement Improve the Customer Experience?

    What Is Omnichannel Engagement? Omnichannel engagement is the strategic practice of connecting all your customer interaction channels into a unified experience – which allows you to eliminate siloed information within your team structure. This means a customer seamlessly transitions between online browsing, mobile apps, physical stores, social media interactions, and even phone calls. Imagine researching…

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  • What Are Consumer Trends for 2024?

    What Are Consumer Trends for 2024?

    Top 5 Consumer Trends to Watch for in 2024 Consumer behavior is always changing and 2024 will be no exception to the rule. As technology like artificial intelligence (AI) continues to evolve and social media remains a powerful influence, businesses need to stay on top of emerging trends. We hope that this quick list of…

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  • How To Improve the Customer Experience in Finance

    How To Improve the Customer Experience in Finance

    Today’s customers expect their financial experience to be stress free. Customers at banks and credit unions crave simplicity in navigating accounts and completing transactions, with easy-to-use online and mobile platforms. Speed is a vital component in finance customer service – fast loan approvals, instant transfers, and swift resolutions. Yet – customers want a banking experience…

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  • What Are the Different Types of Customer Feedback?

    What Are the Different Types of Customer Feedback?

    5 Different Types of Customer Feedback From online reviews on Yelp to social media mentions on Facebook or X (Twitter), every type of customer feedback provides its own benefits. Customer surveys offer direct insights into specific aspects, while support tickets reveal pain points and areas for improvement. Social media mentions can gauge brand sentiment and…

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  • How Important is Social Media to the Customer Experience?

    How Important is Social Media to the Customer Experience?

    How Does Social Media Affect the Customer Experience? Did you know that an estimated 4 Billion people use social media platforms across the globe? This makes the ability of businesses to use social media to connect with current and potential customers even more important. Social media is about building meaningful connections with your customers on…

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