CXM FOR RESTAURANTS
Build deep and lasting relationships with your restaurant customers and drive success with personalized experiences.
Collect customer data and make data-driven decisions along the customer journey
We know you aren’t data scientists. boostCX makes it simple to collect, analyze, and act on customer data with a comprehensive view of the customer experience.
- Use the easy survey builder to create surveys that gather diner feedback
- Reach restaurant customers everywhere with SMS, email, phone, and in-app surveys
- Multilingual surveys help you collect customer feedback no matter their language
- Get data-driven advice to improve your restaurant’s customer experience with AI-powered scorecards
Connect with your restaurant customers wherever they may be
Boost customer satisfaction with effortless, personalized service at every touchpoint. boostCX provides the tools restaurants need with live agents, automation, and AI to create positive experiences across all channels.
- Dedicated back-office support leads to exceptional customer care at your restaurant
- Monitor diner feedback for complaints and proactively address concerns
- Expand your support capabilities integrated live and virtual agent support
Upgrade your restaurant’s online reputation with social media management
Instantly upgrade your restaurant's reputation with powerful social media management tools. boostCX helps you monitor social media feedback and respond quickly to build a positive online presence.
- Gather reviews and comments from multiple social media platforms to get a complete picture of customer sentiment
- Proactively engage with at-risk customers who have negative experiences to quickly resolve issues and create a positive reputation
- Create alerts for negative reviews, specific keywords, or concerning trends in diner feedback
Understand Your CX Maturity Level
How mature is your customer experience strategy? Find out with a FREE, personalized CX Health Check.
The boostCX Health Check can help you understand where you're at, and where you need to be. Complete the assessment to:
Evaluate your current customer experience operations
Get personalized, tactical advice on areas of improvement
Receive a CX Maturity Model score
Scale your CX operations for success
How do you know if you're getting the most value from your customer experience management strategies?
Download this free eBook to learn about how to make data-driven decisions by tracking key performance indicators (KPIs) across your customer experience initiatives.
Download to learn about:
Which key performance indicators (KPIs) are critical to measure for the success of your customer experience initiatives
The best approached to identifying strengths and weaknesses in your customer service strategies
How to make data-driven decisions to implement immediate improvements across your business
