AI and Live Agent Engagement Services
boostCX Contact Center and Engagement Services are a series of services and AI technology-driven tools designed to help you manage your customer base efficiently, effectively and consistently. When you can’t be there, boostCX will stand in for your brand and deliver positive customer experiences across every channel. One interaction at a time.
boostCX helps streamline and strengthen the customer engagement process. Encompassing a wide array of services, such as customer care, sales, social media monitoring and engagement and back-office support, boostCX lets you decide how to bring your brand to another level.
AI and Live Agent Contact Center
Unlike other SaaS providers, boostCX offers live agent, intelligent automation and conversational AI engagement services. Companies rely on boostCX’s customer-centric team to provide positive customer experiences for your brand across every channel.
- Proactive phone calls to customers dramatically increase the volume and quality of survey responses and feedback
- Live and virtual agents are available 24-7 to listen to and resolve any customer issues to retain customer loyalty
- Our white glove on shore/near shore live and virtual agent support provides the level of service your customers deserve, as an extension of your existing teams, in a way that is highly cost effective
- Our contact center agents use leading edge intelligent automation technology to capture customer interactions, assist with first call resolution (FCR), or assign them as needed to be quickly resolved, and then report on all learnings to increase organizational customer satisfaction and loyalty.
Capturing the True Voice of the Customer across Every Channel
boostCX is a series of services and technology-driven tools designed to help you manage your customer base efficiently, effectively and consistently. When you can’t be there, boostCX will stand in for your brand and deliver positive customer experiences across every channel. One interaction at a time.
- AI and Live Agent Chat
- Outbound Telemarketing
- Customer Satisfaction
- Sales and Lead
- Lead Generation
- Customer Care
- Technical Support