Automotive Customer Experience Management

When you are involved in the fast-paced and competitive automotive industry, understanding and engaging with your customers is integral to your business success – but where do you start? The boostCX Customer Experience Platform is an innovative online tool designed to help you do exactly that.

This innovative platform provides automotive companies with the capability to capture, measure, and analyze customer feedback related to the sales or service experience. The advanced technology employed by the boostCX  platform provides deep insights into customer behavior, preferences, and needs throughout the customer journey. It enables you to deliver curated customer experiences, build stronger relationships with your customers, and improve customer loyalty. With boostCX, you can navigate the complexities of the automotive industry with ease, ensuring your customers are not just satisfied, but truly delighted with their experience.

What Does the boostCX Platform Do?

Customer Experience Management Platform

  • Innovative tools to help you gather, measure, analyze, and act on customer feedback to improve the customer experience.
  • Collects customer feedback via online surveys, text, phone, email, web intercept, and more.
  • Customizable platform that provides easy access to the analytics that you need.
  • Easy-to-use and intuitive interface that provides access to detailed analytics.
  • Developed by customer experience program experts in your industry.
  • Flexible price options for any and all businesses and organizations.
Man Shaking Hands with a Car Dealer

Contact Center and Engagement Services

  • Real-time call center support for customers who prefer to discuss feedback with a live support person.
  • Provides closed loop reporting for your business and team to help you better the customer experience.
  • Business Process Outsourcing services to assist you with incoming and outgoing customer calls.
  • Services guided by customer experience experts in your industry.
Dealer Handing Keys of a New Car to Car Shopper with Sun in the Background

Social Reputation Management

  • Increase Social media reviews and improve location SEO
  • Collects social media reviews and comments in a single customer experience portal that allows you to spot trends.
  • Provides alerts about negative reviews and comments – to allow you to address them quickly.
  • Social media engagement services – allow our social engagement specialists to respond to customer concerns before they go viral
  • Monitors competitor reviews and data in your industry to allow you to compare results.
  • Helps drive positive online reviews for your business.
Happy Family with New Car Keys Giving Thumbs Up

What Are the Benefits of boostCX Services?

boostCX provides you with actionable information and insights you need to immediately identify and respond to customer current issues, and implement processes and solutions to improve your customer service moving forward. When you employ boostCX platforms and services, you will discover an impressive list of benefits.

  • Closed-loop alert management to immediate identify and address customer concerns
  • Actionable insights to effect organizational change and improved customer experience
  • Real-time customer support.
  • Improved brand social reputation
  • Dynamic analytics reporting and data comparisons.

Contact the boostCX Team today for more information on how our innovative Customer Experience Platform can help you improve your level of customer service!