Automotive Customer Experience Management

Automotive dealerships and aftermarket service providers interact with hundreds – if not thousands of customers each day – both online and in person. The quality of the customer experience is what brings customers back to your business and when you are equipped with an in-depth understanding of your customers’ experiences, you can continue to improve your customer service.

boostCX offers a comprehensive suite of features and capabilities designed to revolutionize the way you interact with your customers. The boostCX Customer Experience Management Platform gives you the tools you need to gather, measure, analyze, and act on customer feedback at every level of your business. This customer feedback provides a holistic view of the customer journey and enables you to identify opportunities for improvement.

The Contact Center and engagement services element of the boostCX platform provides potential customers with real-time call center support to ensure efficient and effective customer service. The Social Reputation Management feature allows you to monitor and manage your brand’s online presence, respond to customer feedback, and maintain a positive brand image with massive amounts of social data collected by our innovative platform. Armed with these features, boostCX is a powerful tool for enhancing customer engagement and satisfaction in the automotive industry.