Automotive Dealership Customer Experience Management

In the competitive landscape of the automotive industry, the customer experience is no longer a simple perk, it’s the driving force behind success. Frustrated car shoppers can easily take their business elsewhere with countless dealerships and online automotive sites to choose from.

That’s where automotive dealership customer experience management comes in and boostCX steps up as your innovative partner, empowering dealerships to transform every customer interaction – from browsing online to vehicle test drives – into a seamless and positive experience that fosters loyalty and drives sales.

How Can boostCX Improve the Customer Experience for Car Shoppers?

boostCX Solutions

boostCX Survey Feedback and Closed-Loop Alert Management

The primary tool at the heart of the boostCX platform is the powerful Survey Feedback and Closed Loop Alert Management solution. These innovative tools go beyond simply collecting customer ratings and capture in-depth feedback via a variety of sources – text, phone, email, and more – with customized branded, multilingual surveys. Customer feedback triggers real-time alerts that allow dealerships to pinpoint areas for improvement and proactively address customer concerns. This ensures every interaction is a positive one, building trust and loyalty that translates into long-term customer relationships at your dealership.

Happy Man Laying on the Hood of a White Car

boostCX Actionable Insights

The data provided by customer feedback is only as valuable as what you do with it. boostCX Actionable Insights takes customer feedback a step further. The boostCX platform transforms survey responses and in-dealership interactions into actionable insights. This allows dealerships to identify trends, understand customer preferences, and personalize the car-buying journey, creating a more enjoyable and efficient experience for every customer. Highlights of this boostCX solution include role-based dashboards, KPI Scorecards, KPI trends, and much more.

Man Shakes Hands with a Car Dealer

boostCX Text Analytics

boostCX Text Analytics is about more than collecting data, it’s about harnessing its power to truly understand your customers. This innovative solution leverages the combined strengths of human and machine learning to analyze feedback text in depth to identify customer pain points. By identifying customer sentiment, keywords, and common themes, boostCX Text Analytics helps dealerships pinpoint specific customer concerns and areas for improvement. This allows them to tailor their approach to better address customer needs and create a more positive and personalized car-buying experience.

Family Looking at a Car with a Car Dealer

boostCX Social

Don’t let valuable customer feedback go unseen. boostCX Social listens in on the online conversation, monitoring and analyzing customer feedback across multiple social media platforms. This empowers dealerships to identify both positive and negative sentiment, and directly engage with customers in real-time. By addressing concerns and fostering positive online interactions, boostCX Social helps dealerships build stronger relationships and cultivate a loyal social media following.

Woman in Car Looking at a Tablet with a Dealer

boostCx Engagement Services

boostCX Engagement Services keep your dealership connected to customers across every touchpoint of the customer experience. Imagine a customer seamlessly transitioning from browsing online to chatting with a live agent, all within the same platform. boostCX offers a comprehensive suite of tools including a Live Agent Contact Center, Online Chat, Brand Management, and Social Media Engagement. This allows dealerships to proactively engage with customers, answer questions in real-time, and manage your online reputation, ensuring a frictionless and personalized car-buying experience from the very first click.

Couple Speaking with a Car Dealer in a Dealership