Simplified CXM Software
boostCX is for companies that prioritize creating exceptional customers experiences, but want a cost-effective and easy-to-use solution that generic, one-size-fits-all platforms can't offer.
Simplified CX, your way.
Only boostCX is tailored precisely to your business needs, capturing multi-channel customer insights and applying intelligence that boosts customer satisfaction, loyalty and retention — without the unnecessary cost and complexity.
customer experience management
You’re not a data scientist. boostCX makes it easy for you to get a holistic view of customer experience data so you can take action to make improvements.
Intuitive and easy-to-use survey builder tool
Leverage SMS, email, phone, and in-app surveys
Multilingual support means every customer counts
AI-generated scorecards with actionable insights to make immediate improvements
Engagement Services
With live agent, intelligent automation, and conversational AI engagement services, you can rely on boostCX to provide positive customer experiences for your brand across every channel.
Provide customer care and back-office support
Capture and closely monitor customer complaints
Live and virtual agent support become an extension of your team
social reputation management
Understand and enhance your online reputation
With a range of solutions built to enhance your brand's visibility and reputation across social media platforms, boostCX can help you grasp public sentiment and quickly address customer feedback.
Aggregate social reviews and comments from multiple review sites
Engage with at-risk customers and improve your online reputation
Trigger alerts based on poor reviews, keywords, or negative sentiment
custom CXM development
We don't believe in cookie-cutter solutions. We'll help you build out custom survey, software, and reporting features that suit your organization's unique needs.
Make it yours
Whether you integrate existing systems or build new ones from scratch, this is CX your way.
Adapt and grow
As your business scales, expand your custom platform with new functionalities and features.
why choose boostCX
Other CXM solutions can be complicated. We try to keep things simple so you can extract the data and insights you need to keep your customers satisfied and bottom line in tact.
Actionable reporting you can make sense of
Customer data analytics that you can't understand don't serve you or your customers very well. Custom reporting helps you cut through the noise and ingest easy to interpret data that you can take action on.
Custom built for your business
We're the only CXM platform that works with you to build a solution that does everything it needs to for your business.
Real people to support you
With white glove support available around the clock, you can rest easy knowing there's always someone to help.
Take a holistic approach to data
Capture customer feedback across multiple survey channels and social media platforms.
Generate scorecards to understand your data
Custom built scorecards help you identify gaps in operating trends, employee performance, and how other data points are performing against key KPIs so you can quickly address areas where improvement is needed.
CXM Solutions for every industry
We're helping businesses across multiple sectors keep customers satisfied. See how our industry solutions can help you transform how you create lasting customer experiences.
Frequently Asked QUestions
Some of the most popular questions about boostCX. It's likely we already have an answer ready for you!
CXM platforms enhance customer satisfaction by providing businesses with real-time data and analytics on customer interactions. This allows companies to personalize their marketing, sales, and support efforts, ensuring that customers receive timely, relevant, and tailored experiences. By addressing customer needs more effectively and quickly, businesses can build stronger relationships, increase loyalty, and reduce churn rates.
When selecting a CXM platform, businesses should look for features such as:
- Omnichannel support: The ability to manage customer interactions across various channels (social media, email, phone, etc.).
- Personalization tools: Capabilities to tailor content and offers based on customer preferences.
- Analytics and reporting: Robust reporting tools to track customer behavior and trends.
- Automation: Workflow automation for marketing, sales, and support processes.
- Customer feedback integration: Tools to gather and analyze customer feedback for continuous improvement.
These features help companies create a cohesive and responsive customer experience strategy.
A Customer Experience Management (CXM) platform is a set of integrated tools designed to help businesses manage and improve customer interactions across multiple touchpoints, such as websites, social media, email, and physical stores. These platforms collect data from various channels, providing insights into customer behavior, preferences, and feedback to enhance the overall customer journey.
Reviews
Our customers love how easy it is to use our platform.
Senior Customer Experience Specialist
Automotive OEM
Director of CX
Automotive Aftermarket Service Provider
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