Simplified CXM Software

Transform Customer Experience with Actionable Insights

boostCX is for companies that prioritize creating exceptional customers experiences, but want a cost-effective and easy-to-use solution that generic, one-size-fits-all platforms can't offer.

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Every customer relationship is unique, so why isn’t your CXM solution?
We believe you and your customers deserve better.

Simplified CX, your way.

Only boostCX is tailored precisely to your business needs, capturing multi-channel customer insights and applying intelligence that boosts customer satisfaction, loyalty and retention — without the unnecessary cost and complexity.

customer experience management

Collect actionable feedback throughout the customer journey

You’re not a data scientist. boostCX makes it easy for you to get a holistic view of customer experience data so you can take action to make improvements.

Intuitive and easy-to-use survey builder tool

Leverage SMS, email, phone, and in-app surveys

Multilingual support means every customer counts

AI-generated scorecards with actionable insights to make immediate improvements

Engagement Services

Never miss a customer connection again

With live agent, intelligent automation, and conversational AI engagement services, you can rely on boostCX to provide positive customer experiences for your brand across every channel.

Provide customer care and back-office support

Capture and closely monitor customer complaints

Live and virtual agent support become an extension of your team

social reputation management

Understand and enhance your online reputation

With a range of solutions built to enhance your brand's visibility and reputation across social media platforms, boostCX can help you grasp public sentiment and quickly address customer feedback.

Aggregate social reviews and comments from multiple review sites

Engage with at-risk customers and improve your online reputation

Trigger alerts based on poor reviews, keywords, or negative sentiment

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custom CXM development

There's no such thing as a one size fits all CXM platform

We don't believe in cookie-cutter solutions. We'll help you build out custom survey, software, and reporting features that suit your organization's unique needs.

Make it yours

Whether you integrate existing systems or build new ones from scratch, this is CX your way.

Adapt and grow

As your business scales, expand your custom platform with new functionalities and features.

why choose boostCX

Listen to your customers every step of the way, helping them at every turn

Other CXM solutions can be complicated. We try to keep things simple so you can extract the data and insights you need to keep your customers satisfied and bottom line in tact.

Actionable reporting you can make sense of

Customer data analytics that you can't understand don't serve you or your customers very well. Custom reporting helps you cut through the noise and ingest easy to interpret data that you can take action on.

Custom built for your business

We're the only CXM platform that works with you to build a solution that does everything it needs to for your business.

Real people to support you

With white glove support available around the clock, you can rest easy knowing there's always someone to help.

Take a holistic approach to data

Capture customer feedback across multiple survey channels and social media platforms.

Generate scorecards to understand your data

Custom built scorecards help you identify gaps in operating trends, employee performance, and how other data points are performing against key KPIs so you can quickly address areas where improvement is needed.

Who We Serve

CXM Solutions for every industry

We're helping businesses across multiple sectors keep customers satisfied. See how our industry solutions can help you transform how you create lasting customer experiences.

Frequently Asked QUestions

You have questions. We have answers.

Some of the most popular questions about boostCX. It's likely we already have an answer ready for you!

How do CXM platforms improve customer satisfaction?

CXM platforms enhance customer satisfaction by providing businesses with real-time data and analytics on customer interactions. This allows companies to personalize their marketing, sales, and support efforts, ensuring that customers receive timely, relevant, and tailored experiences. By addressing customer needs more effectively and quickly, businesses can build stronger relationships, increase loyalty, and reduce churn rates.

What features should a business look for in a CXM platform?

When selecting a CXM platform, businesses should look for features such as:

  • Omnichannel support: The ability to manage customer interactions across various channels (social media, email, phone, etc.).
  • Personalization tools: Capabilities to tailor content and offers based on customer preferences.
  • Analytics and reporting: Robust reporting tools to track customer behavior and trends.
  • Automation: Workflow automation for marketing, sales, and support processes.
  • Customer feedback integration: Tools to gather and analyze customer feedback for continuous improvement.

These features help companies create a cohesive and responsive customer experience strategy.

What is a Customer Experience Management (CXM) platform?

A Customer Experience Management (CXM) platform is a set of integrated tools designed to help businesses manage and improve customer interactions across multiple touchpoints, such as websites, social media, email, and physical stores. These platforms collect data from various channels, providing insights into customer behavior, preferences, and feedback to enhance the overall customer journey.

Reviews

Don't just take our word for it

Our customers love how easy it is to use our platform.

"The boostCX platform is easy to use and navigate. We achieved an immediate ROI because this platform is built differently than our last one and easily identifies trends that dealers can take immediate action on."

Senior Customer Experience Specialist

Automotive OEM

"The platform is great. But what differentiates boostCX is their engagement and their commitment. It really makes a difference."

Director of CX

Automotive Aftermarket Service Provider

schedule a demo

Ready to see how a custom CXM solution can transform your business?

See what boostCX can do for your customers.

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