How To Measure KPIs for the Customer Experience in Automotive

Understanding how to measure Key Performance Indicators (KPIs) for the customer experience in automotive is crucial for any business in this industry – whether it be a dealership or a service center. The two most important KPIs in the automotive industry are customer satisfaction and customer retention, which can be given numeric value by the Net Promoter Score (NPS) and the Customer Satisfaction Score (CSAT). These metrics provide valuable insights into customer loyalty and satisfaction, respectively, and are instrumental in shaping strategies to enhance the overall customer experience.

Stay tuned as we delve deeper into these KPIs with the boostCX Team and how they can be effectively measured in the automotive industry and used to employ your level of customer service!

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    Our boostCX e-Book Will Help Automotive Companies…

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    Understand and measure your Net Promoter Score (NPS) to give you a numeric value for customer loyalty and retention.

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    Understand and measure your CSAT Score to provide you with a numeric value that measures the satisfaction of your automotive customers.

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    Find out how boostCX can help you improve your NPS and CSAT Score – to help you improve the customer experience at your automotive business.

    Your Guide to Improved Customer Satisfaction and Loyalty in Automotive

    This is your guide to improved customer satisfaction and loyalty in automotive – and we hope it proves to be a comprehensive resource that provides valuable insights into enhancing the customer experience in the automotive industry via the use of KPIs. A key tool that can help automotive companies improve their NPS and CSAT Scores is the innovative boostCX customer experience management system. This innovative solution offers a range of features designed to measure customer interactions, gather customer feedback, analyze customer data, and improve the customer experience at your business.

    boostCX allows automotive companies to gain a deeper understanding of their customers’ needs and preferences, enabling them to adapt services that not only meet but exceed customer expectations. This, in turn, can lead to improved NPS and CSAT scores, fostering customer loyalty and driving business growth.

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    Hear From Our boostCX Customers

    The boostCX platform is very easy to use and very self-explanatory to navigate. We achieved an immediate ROI because this platform is built differently than our last one and easily identifies trends that dealers can take immediate action on.

    Senior Customer Experience Specialist, Automotive OEM

    The platform is great. But what differentiates boostCX is their engagement and their commitment. It really makes a difference.

    Director of CX, Automotive Aftermarket service provider

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