boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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Reactive vs Proactive Customer Experience Management
Differences Between Reactive and Proactive Customer Experience Management Reactive customer experience management is a more traditional approach. Businesses wait for customers to reach out with issues or questions and then take action. This might involve a variety of methods that include fielding calls on a help desk or responding to emails and social media complaints.…
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What Are New Customer Experience Trends for 2024?
Top 5 Customer Experience Trends in 2024 In the ever-changing world of customer experience management, this year promises exciting new trends. A focus on omnichannel engagement ensures a seamless experience across all touchpoints, from mobile apps to in-person interactions. Prioritizing customer accessibility empowers customers to find the information and support they need, when they need…
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Advantages of Customer Experience Management
Top 5 Benefits of Customer Experience Management Customer experience management provides businesses with a wealth of benefits. When you prioritize customer satisfaction at every touchpoint of the customer roadmap, customer experience management solutions foster stronger relationships, increase the likelihood of repeat business, and build brand loyalty. Positive customer experiences translate to positive word-of-mouth marketing and…
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Differences Between a Call Center and a Contact Center
Call Center vs. Contact Center You may think that call center and contact center are interchangeable terms – they are not. The key difference between call centers and contact centers – like the 24/7 Engagement Services used by boostCX – is the channel or medium used by each. In many ways, a contact center is…
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Effect of the Employee Experience on Customer Service
How Does the Employee Experience Affect Customers? The employee experience has a ripple effect that reaches all the way to your customers. A disengaged employee, struggling with outdated technology or unclear processes may become frustrated and their frustration can be manifested in interactions with customers, leading to impatience and a lack of helpfulness. By comparison…