boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
-
Top 3 Key Concepts for Customer Experience Management
Key Strategies in Customer Experience Management Creating a memorable customer experience is the secret weapon in today’s marketplace and Customer Experience Management (CXM) goes beyond simple transactions, focusing on building relationships and brand loyalty. boostCX understands this philosophy and as your customer experience partner, we’ll provide you with the tools and insights you need to…
-
How To Use Social Media to Engage with Your Customers
Top 3 Best Ways to Engage with Your Customers on Social Media Social media has revolutionized the customer experience landscape. It is no longer a one-way street of marketing for your company – social media platforms are now communication hubs where current and potential customers actively seek information, share experiences, and connect with brands they…
-
What Is the Inside-Out Strategy for Customer Experience?
How Does the Inside-Out Customer Experience Strategy Work? The inside-out customer experience strategy flips the traditional customer-first approach on its axis. Instead of putting all of your focus on external factors that directly impact your customers, it prioritizes building a strong internal foundation with your employees and creating a quality experience. This means investing in…
-
What Is the Customer Journey in Insurance?
Step-By-Step Customer Journey in Insurance Insurance is there to protect you from life’s unexpected bumps in the road – whether it’s a car accident, a lost phone, or a surprise medical bill. But have you ever thought about the journey you take as an insurance customer? This includes everything from finding the right policy to…
-
How To Improve the Patient Experience in Healthcare
Top 3 Ways to Improve the Patient Experience in Healthcare In healthcare – the customer is the patient and the customer experience is the patient experience. boostCX is a trusted partner for businesses and providers in the healthcare industry that helps you provide a one-of-a-kind customer experience. boostCX offers a powerful toolkit specifically designed to…