boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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How To Create a Net Promoter Score (NPS) Survey
What Questions Should You Ask on an NPS Survey? An NPS survey typically consists of two core questions — an initial rating question and an open-ended follow-up question that illustrates why the initial ranking was given. These questions follow a general format that can be customized to provide the customer feedback that best fits your…
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What Is the Customer Roadmap in the Utilities and Telecom Industry?
Why is the Customer Roadmap Important in Utilities and Telecom? The utilities and telecom industries are often characterized by complex billing systems, service outages, and regulatory changes. All of these factors can create friction points in the customer journey, leading to frustration and a higher customer churn rate. A well-crafted customer roadmap helps businesses be…
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How To Upgrade Customer Experience Strategy in Automotive
Why Is Customer Experience Management Important in Automotive? In the automotive world — customer experience management (CXM) is not just about selling cars — it’s about creating a personalized customer roadmap for each customer and a simplified experience. A positive experience at a dealership or service center can lead to repeat purchases, referrals, and increased…
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How Is Customer Experience Management Different in E-Commerce?
What Is the Customer Experience in E-Commerce? The e-commerce customer experience encompasses every interaction a customer has with your brand online, from the initial discovery of your website to browsing product pages, adding items to their cart, completing a purchase, and even receiving post-sale support. With over 2.14 billion people estimated to have shopped online…
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Best Examples of Personalized Customer Experiences in Retail
Top 10 Examples of Personalized Retail Customer Experiences No matter where you look, you will find exciting examples of how the customer experience can be personalized to fit your customers, your target audience, and your brand. These are just a few outstanding examples of personalized retail customer experiences that showcase how leading brands use technology…