boostCX Blog

Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.

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  • Differences Between a Call Center and a Contact Center

    Differences Between a Call Center and a Contact Center

    Call Center vs. Contact Center You may think that call center and contact center are interchangeable terms – they are not. The key difference between call centers and contact centers – like the 24/7 Engagement Services used by boostCX – is the channel or medium used by each. In many ways, a contact center is…

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  • Effect of the Employee Experience on Customer Service

    Effect of the Employee Experience on Customer Service

    How Does the Employee Experience Affect Customers? The employee experience has a ripple effect that reaches all the way to your customers. A disengaged employee, struggling with outdated technology or unclear processes may become frustrated and their frustration can be manifested in interactions with customers, leading to impatience and a lack of helpfulness. By comparison…

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  • How To Personalize the Customer Experience in Retail Stores

    How To Personalize the Customer Experience in Retail Stores

    How Can Customer Data Be Used to Improve the Customer Experience? Traditional retail interactions lack insight into customer preferences. In the modern retail market – data analysis is key. Retail businesses that leverage customer feedback surveys, engage with customers on a variety of platforms, analyze customer data, and monitor Key Performance Indicators (KPIs) like Net…

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  • What Is the Customer Journey in the Hospitality Industry?

    What Is the Customer Journey in the Hospitality Industry?

    What Are the Stages of the Customer Roadmap in the Hospitality Industry? When you are on the road to success as a business in the hospitality industry – hotel, resort, restaurant, casino, etcetera – it is important to understand your customers and how each step they take impacts their choices. When you understand your customers,…

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  • How To Improve the Customer Experience in Retail Businesses

    How To Improve the Customer Experience in Retail Businesses

    Top 4 Strategies to Improve the Retail Customer Experience When you craft a winning retail customer experience, several key strategies come into play. It is vital to prioritize customer feedback. Actively solicit customer feedback and use it to identify areas for improvement, demonstrating your commitment to customer satisfaction. Personalization is another key to success. Leveraging…

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