boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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How To Improve the Customer Experience in E-Commerce
Top 5 Ways to Improve the E-Commerce Customer Experience Enhancing the customer experience in e-commerce can be accomplished with a variety of strategies and in many cases, it requires a multi-faceted strategy that focuses on personalization, convenience, and engagement. Here is a better look at our Top 5 Ways to Improve the E-Commerce Customer Experience…
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Top 5 Best Ways to Personalize the Customer Experience in Banking
How To Personalize the Customer Experience in Banking Personalizing the customer experience in banking is about much more than just calling customers by their names. It involves leveraging customer data and insights to anticipate customer needs and be more proactive, tailor products and services to better fit your customers, and deliver proactive support across all…
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Top 25 Stats that Show the Value of Customer Experience
25 Customer Experience Statistics You Need to Know Relevant statistics provide visual and quantifiable proof of the success of customer experience management strategies that your company may employ. A greater understanding of key metrics and industry benchmarks helps you and your business identify areas for improvement, allocate resources effectively, and demonstrate the impact of CX…
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Top 5 Benefits of Creating a Great Customer Experience
How Does a Great Customer Experience Benefit Your Business? Are you working to improve the customer experience at your business? You may now know about all the ways that a great customer experience can set the tone for future business and benefit your company and your bottom line. An exceptional customer experience sets the foundation…
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Best KPIs to Measure Customer Experience ROI
What Are the Best KPIs for Customer Experience? To measure the effectiveness of customer experience strategies, businesses can track and analyze important KPIs. Metrics that can indicate the success of customer experience initiatives include Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Net Promoter Score (NPS), Customer Lifetime Value (CLTV), and Customer Churn Rate. These…