boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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What Is the Customer Journey in the Travel Industry?
What Are the 5 Stages of the Customer Journey in the Travel Industry? The travel industry customer journey is a multi-faceted roadmap encompassing five key customer touchpoints — inspiration is where wanderlust is sparked, planning is where research and comparisons occur, booking is the crucial decision-making moment where the dream trip becomes a reality, experience…
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How To Improve the Customer Experience in Banking
Top 6 Ways to Improve the Customer Experience in Banking We live in a modern and digital age where convenience and personalization are key and providing a memorable customer experience is critical to the success of financial institutions. From streamlining account opening processes to leveraging AI for proactive support, banks must continue to adapt and…
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Top 5 Customer Experience Trends in Automotive
Why Customer Experience Trends Matter in Automotive In the current automotive industry where customers are informed and empowered, customer experience is more important than ever. With a variety of businesses and brands available, consumers are prioritizing brands that offer personalized, convenient, and transparent interactions. Automotive businesses that remain informed on the latest customer experience trends…
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Customer Experience Trends to Expect in 2025
What Are New Customer Experience Trends for 2025? The next year and beyond promise a wave of innovation and transformation in customer experience. Advanced technologies like VR and robotics are set to redefine interactions, while mindful marketing and a focus on employee well-being will become increasingly important. That and striking the right balance between AI-powered…
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How To Use NPS to Improve the Customer Experience
Best Ways to Use NPS to Improve Customer Experiences The true power of NPS lies not just in gathering the scores — but in analyzing that data and actively using that feedback to shape future business strategies. By consistently collecting NPS data, carefully analyzing the responses for trends and insights, and then taking data-based actions…