boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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Effect of the Employee Experience on Customer Service
How Does the Employee Experience Affect Customers? The employee experience has a ripple effect that reaches all the way to your customers. A disengaged employee, struggling with outdated technology or unclear processes may become frustrated and their frustration can be manifested in interactions with customers, leading to impatience and a lack of helpfulness. By comparison…
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How To Personalize the Customer Experience in Retail Stores
How Can Customer Data Be Used to Improve the Customer Experience? Traditional retail interactions lack insight into customer preferences. In the modern retail market – data analysis is key. Retail businesses that leverage customer feedback surveys, engage with customers on a variety of platforms, analyze customer data, and monitor Key Performance Indicators (KPIs) like Net…
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What Is the Customer Journey in the Hospitality Industry?
What Are the Stages of the Customer Roadmap in the Hospitality Industry? When you are on the road to success as a business in the hospitality industry – hotel, resort, restaurant, casino, etcetera – it is important to understand your customers and how each step they take impacts their choices. When you understand your customers,…
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How To Improve the Customer Experience in Retail Businesses
Top 4 Strategies to Improve the Retail Customer Experience When you craft a winning retail customer experience, several key strategies come into play. It is vital to prioritize customer feedback. Actively solicit customer feedback and use it to identify areas for improvement, demonstrating your commitment to customer satisfaction. Personalization is another key to success. Leveraging…
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How Does Omnichannel Engagement Improve the Customer Experience?
What Is Omnichannel Engagement? Omnichannel engagement is the strategic practice of connecting all your customer interaction channels into a unified experience – which allows you to eliminate siloed information within your team structure. This means a customer seamlessly transitions between online browsing, mobile apps, physical stores, social media interactions, and even phone calls. Imagine researching…