Banyan Software announces acquisition of GoalLine Solutions

Banyan Software, a leading acquirer and permanent home for great software businesses, is pleased to announce its latest acquisition of GoalLine Solutions (“GoalLine”), a SaaS-based customer experience management solution. Founded in 2001, GoalLine has grown into a recognized market leader serving world class brands, and will continue to be led by CEO Joe DaSilva and Chief Growth Officer Derek Rea.

BURLINGTON, ON, November 6, 2023 – GoalLine is the market’s most robust  and customizable customer experience management platform.  Its portfolio of enterprise clients includes several large automotive OEM’s, as well as global clients in retail, banking, healthcare, utilities, insurance and other verticals. 

GoalLines Software-as-a-Service CEM platform (boostCX) helps clients drive customer loyalty and retention by translating the voice of the customer into clear, actionable data, based on a 360 degree view gathered via mobile and web based surveys, social media, and contact center interactions.  The customer experience feedback and loyalty driving recommendations are reported at the individual store level to drive localized action plans, and rolled up to regional and enterprise views as well.

“I was impressed by GoalLine’s commitment to customer experience management, demonstrated leadership in the automotive sector, and product innovation that positions the company for future growth. I look forward to collaborating with Joe, Derek, and the entire GoalLine team to build on their success.”Tristan Jordan • Operating Partner, Banyan Software

“I’m delighted to have found the right partner in Banyan Software. The expertise and resources that they provide will be invaluable to our team through this next phase of growth. We are confident that with Banyan’s support, we will preserve our culture, strengthen our customer relationships, and empower our team.”Joe DaSilva • Co-CEO, GoalLine

About GoalLine: Based in Burlington, Ontario, GoalLine is a Customer Experience Management provider with over 22 years of Customer Experience Management knowledge and success. Our Software-as-a-Service CEM platform (boostCX) enables companies to capture customer feedback everywhere the customer is (web, social, mobile and contact center channels), understand it in real time and deliver insights and actions everywhere—from the C-suite to the frontline—to improve the customer experience. For more information, please visit: | 

About Banyan Software, Inc. Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. With a permanent capital base set up to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies. Founded in 2016, Banyan is backed by a world-class group of CEOs and investors with deep technology experience and currently operates across a growing number of verticals.