boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
-
Top 5 Customer Experience Trends in Retail
What Are the Latest Customer Experience Trends in Retail? The retail world is always changing, always evolving, and customer expectations are no exception to the rule. Today’s shoppers are looking for a seamless and personalized experience throughout their journey. The latest trends in customer experience for retail focus on these wants and needs by customers.…
-
What Is the Customer Journey in Finance?
What Are the 5 Stages of the Financial Customer Journey? The financial customer journey isn’t a one-time thing – but a series of steps a customer takes as they interact with your bank, credit union, or financial institution. Understanding these stages is key to providing a seamless customer experience and identifying potential pain points along…
-
How To Identify Customer Pain Points in the Customer Experience
What Are the Different Types of Customer Pain Points? Customer pain points come in all shapes and sizes and can affect every stage of the customer journey. These frustrations can be financial, like hidden fees or expensive subscriptions or they may be process-related pain points that involve confusing procedures or inefficient steps in the process.…
-
How Human and Machine Learning Impact the Customer Experience
Benefits of Machine Learning on the Customer Experience Machine learning functions like a superpowered assistant in helping you craft exceptional customer experiences at every touchpoint. Machine learning and AI-powered technology allows you to collect and analyze massive amounts of customer data and feedback that humans cannot, anticipate customer needs, create personalized recommendations, and identify potential…
-
What Is Customer Churn Rate?
How To Improve Customer Churn Rate Calculating your customer churn rate is a pretty straightforward mathematical equation. Divide the number of customers you lost in a set time period – typically a month or year – by the total number of customers you had at the start of that period. Multiply that result by 100…