boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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How To Use Social Media to Improve the Customer Experience
Top 5 Ways Social Media Can Be Used to Improve the Customer Experience boostCX provides businesses with powerful tools to harness the power of social media to upgrade the customer experience and it’s important to remember it’s one piece of the puzzle. Building a strong social media presence starts with your commitment to authentic online…
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What Are the Customer Expectations in Automotive?
How To Understand Customer Expectations in the Automotive Industry Gone are the days of generic sales tactics in the automotive industry. Modern car buyers expect a more personalized and seamless experience, from the moment they browse models and trim levels online to when they drive off the lot. But how do you learn how to…
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Top 5 Customer Experience Trends in Retail
What Are the Latest Customer Experience Trends in Retail? The retail world is always changing, always evolving, and customer expectations are no exception to the rule. Today’s shoppers are looking for a seamless and personalized experience throughout their journey. The latest trends in customer experience for retail focus on these wants and needs by customers.…
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What Is the Customer Journey in Finance?
What Are the 5 Stages of the Financial Customer Journey? The financial customer journey isn’t a one-time thing – but a series of steps a customer takes as they interact with your bank, credit union, or financial institution. Understanding these stages is key to providing a seamless customer experience and identifying potential pain points along…
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How To Identify Customer Pain Points in the Customer Experience
What Are the Different Types of Customer Pain Points? Customer pain points come in all shapes and sizes and can affect every stage of the customer journey. These frustrations can be financial, like hidden fees or expensive subscriptions or they may be process-related pain points that involve confusing procedures or inefficient steps in the process.…