boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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What Is the Patient Journey in Healthcare?
What Are the 5 Stages of the Patient Journey Map? The patient journey map is a crucial tool in healthcare, outlining the path a patient takes from the first point of contact through ongoing care – and every stage of the patient map represents a touchpoint of the patient experience that plays a key role…