boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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How To Improve the Customer Experience in Automotive
Top 3 Tips to Improve the Customer Experience in the Auto Industry When you approach the customer experience – knowledge is power. The more customer data and feedback you can collect and analyze the more you will be able to fine tune the customer experience at your dealership or service center to better fit the…
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What Is a Net Promoter Score (NPS)?
The Net Promoter Score is a vital metric used by businesses in many industries to assess customer loyalty and overall satisfaction with your products or services. The score involves some simple math and is calculated based on responses to a single question – how likely are you to recommend our products or services on a…
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What Is the Patient Journey in Healthcare?
What Are the 5 Stages of the Patient Journey Map? The patient journey map is a crucial tool in healthcare, outlining the path a patient takes from the first point of contact through ongoing care – and every stage of the patient map represents a touchpoint of the patient experience that plays a key role…