boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
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How Human and Machine Learning Impact the Customer Experience
Benefits of Machine Learning on the Customer Experience Machine learning functions like a superpowered assistant in helping you craft exceptional customer experiences at every touchpoint. Machine learning and AI-powered technology allows you to collect and analyze massive amounts of customer data and feedback that humans cannot, anticipate customer needs, create personalized recommendations, and identify potential…
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What Is Customer Churn Rate?
How To Improve Customer Churn Rate Calculating your customer churn rate is a pretty straightforward mathematical equation. Divide the number of customers you lost in a set time period – typically a month or year – by the total number of customers you had at the start of that period. Multiply that result by 100…
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How Automakers Can Improve the Car Buying Experience
Top 3 Ways to Improve the Car Buying Experience From excited car shopper to frustrated buyer – the car buying experience can be a real rollercoaster at times. When automakers and automotive dealerships examine the car buying experience, it is important to first identify the customer pain points for those potential customers who walk in…
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Top 5 Businesses in the Automotive Industry
What Businesses Are in the Automotive Industry? boostCX provides customer experience management solutions for a variety of industries – and the automotive industry is included in that list. Businesses in the automotive industry that support customers are always looking for ways to drive customer satisfaction and customer loyalty – whether it is an Original Equipment…
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How To Improve Customer Survey Response Rates
Top 5 Tips to Increase Survey Response Rates Want to hear more from your customer base but get crickets instead? The average online survey response rate is 44.1% – with most acceptable survey response rates in the 20% – 30% range. boostCX may be able to help you boost your survey response rates with a…