Get a Free CX Maturity Health Check Assessment

How mature is your customer experience strategy? Find out with a free, personalized CX Health Check.

CXM FOR AUTOMOTIVE

Drive Customer Loyalty: Customer Experience Management for the Automotive Industry

Elevate the car buying journey for your customers and build long-lasting customer relationships that drive growth with personalized customer experiences.

customer experience management

Collect, analyze, and implement customer feedback on the utility customer journey to make data-driven decisions that will drive success in a competitive market.

Customer data is key to your success in the utility industry and provides valuable insight into the customer experience. boostCX provides innovative tools that will help you collect and analyze that feedback.

Simple survey builder tools help create interactive surveys and gain feedback

Gather valuable feedback through targeted surveys delivered via SMS, email, phone, and in-app channels

Provide multilingual support and engage with all of your customers

Make improvements to the customer experience with information from AI-generated scorecards

Engagement Services

Stay connected with your customers at every step of the customer journey.

Live agent support, conversational AI tools and chatbots, and automated workflows are solutions provided by boostCX that allow you to better engage with customers when and where they are most active.

Use innovative solutions to monitor negative customer feedback and complaints across multiple channels

Provide personalized, positive, and proactive support for customers with additional back-office support

Rely on live and virtual customer support agents to enhance the customer experience at every touchpoint

social reputation management

Enhance your utility company’s visibility on social media and improve customer relationships.

boostCX provides utility companies with a wide range of innovative solutions that allow you to engage with your customers on social media, monitor their feedback, address customer feedback, and build long-lasting relationships.

Use technology to collect and analyze social media reviews and comments across multiple platforms

Meet and engage with at-risk customers on social media platforms where they are most active and resolve issues quickly

Setup social media alerts for negative customer keywords, sentiment, and bad reviews

CX Maturity Assessment

Understand Your CX Maturity Level

How mature is your customer experience strategy? Find out with a FREE, personalized CX Health Check.

The boostCX Health Check can help you understand where you're at, and where you need to be. Complete the assessment to:

Evaluate your current customer experience operations

Get personalized, tactical advice on areas of improvement

Receive a CX Maturity Model score

Scale your CX operations for success

FREE eBOOK

The KPIs That Matter Most for Automotive Customer Experience

How do you know if you're getting the most value from your customer experience management strategies?

Download this free eBook to learn about how to make data-driven decisions by tracking key performance indicators (KPIs) across your customer experience initiatives.

Download to learn about:

Which key performance indicators (KPIs) are critical to measure for the success of your customer experience initiatives

The best approached to identifying strengths and weaknesses in your customer service strategies

How to make data-driven decisions to implement immediate improvements across your business

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