CXM FOR AUTOMOTIVE
Elevate the car buying journey for your customers and build long-lasting customer relationships that drive growth with personalized customer experiences.
Collect, analyze, and implement customer feedback on the utility customer journey to make data-driven decisions that will drive success in a competitive market.
Customer data is key to your success in the utility industry and provides valuable insight into the customer experience. boostCX provides innovative tools that will help you collect and analyze that feedback.
Simple survey builder tools help create interactive surveys and gain feedback
Gather valuable feedback through targeted surveys delivered via SMS, email, phone, and in-app channels
Provide multilingual support and engage with all of your customers
Make improvements to the customer experience with information from AI-generated scorecards
Stay connected with your customers at every step of the customer journey.
Live agent support, conversational AI tools and chatbots, and automated workflows are solutions provided by boostCX that allow you to better engage with customers when and where they are most active.
Use innovative solutions to monitor negative customer feedback and complaints across multiple channels
Provide personalized, positive, and proactive support for customers with additional back-office support
Rely on live and virtual customer support agents to enhance the customer experience at every touchpoint
Enhance your utility company’s visibility on social media and improve customer relationships.
boostCX provides utility companies with a wide range of innovative solutions that allow you to engage with your customers on social media, monitor their feedback, address customer feedback, and build long-lasting relationships.
Use technology to collect and analyze social media reviews and comments across multiple platforms
Meet and engage with at-risk customers on social media platforms where they are most active and resolve issues quickly
Setup social media alerts for negative customer keywords, sentiment, and bad reviews
Understand Your CX Maturity Level
How mature is your customer experience strategy? Find out with a FREE, personalized CX Health Check.
The boostCX Health Check can help you understand where you're at, and where you need to be. Complete the assessment to:
Evaluate your current customer experience operations
Get personalized, tactical advice on areas of improvement
Receive a CX Maturity Model score
Scale your CX operations for success
The KPIs That Matter Most for Automotive Customer Experience
How do you know if you're getting the most value from your customer experience management strategies?
Download this free eBook to learn about how to make data-driven decisions by tracking key performance indicators (KPIs) across your customer experience initiatives.
Download to learn about:
Which key performance indicators (KPIs) are critical to measure for the success of your customer experience initiatives
The best approached to identifying strengths and weaknesses in your customer service strategies
How to make data-driven decisions to implement immediate improvements across your business