Connect the Dots in Your Customer Experience.
Utilize boostCX to measure, manage, and succeed at delivering the ultimate customer experience by capturing, measuring and analyzing customer feedback across multiple touchpoints for a true, 360-degree view of the customer journey.
boostCX is a scalable, customizable platform that provides actionable insights to immediately effect change within your organization and improve customer experience.
Your customers don’t exist in a silo, your CX solution shouldn’t either.
boostCX eliminates organizational silos by empowering customers to engage with your brand through their preferred method of communication then sharing that voice of the customer throughout your organization.
Engage customers with personalized, branded and responsive invitations and surveys.
Capture real time customer feedback across multiple survey channels and social media platforms.
Immediately respond to customer concerns and improve operational processes to address identified gaps.
Identify actionable insights for immediate improvements to customer experience.
Survey Feedback and Closed-loop Alert Management
The boostCX survey engine is a multi-channel solution for gathering customer experience feedback throughout the customer journey. Create fully customized, branded, multi-lingual surveys utilizing a variety of scoring methodologies. The boostCX survey engine enables you to:
- Initiate SMS, email, phone, intercept, and in-app surveys—let your customer chose their preferred feedback channel.
- Utilize multilingual, responsive surveys to ensure you are always speaking the customer’s language.
- Generate real-time alerts automatically triggered by keywords, low-score surveys, or negative reviews.
- Use Closed-loop case management to ensure prompt follow up with customers.
- Ensure survey integrity by validating survey responses and survey source.
- Monitor and respond on the go with the boostCX mobile app.
Performance management tools help you boost outcomes in multiple areas of focus. BoostCX brings structure and meaning to your customer experience data, so you can act with confidence, clarity, and consistency at every touchpoint.
- Role-based dashboards that provide a customized, holistic view of the customer experience.
- View KPI trends, comparison and location or employee ranking.
- Create custom reports based on surveys, questions, periods, or multiple data dimensions and product segments.
- Develop KPI-driven Scorecards to provide actionable data to boost your team’s performance in areas of focus.
- Identify root cause and resolution patterns in customer identified concerns or issues.
Customers are sharing comments and feedback about your brand across multiple channels. But without structure and context, that feedback is hard to act on. With boostCX Insights, the combined power of machine and human learning goes to work analyzing text feedback to identify customer pain points and deliver valuable insights.
- Topic analysis uses rule-based logic to group feedback into categories your business cares about.
- Theme detection helps you understand what matters to your customers.
- Visual tools clearly show areas of customer concern based on sentiment and frequency of mentions.
- Triggered alerts based on key words or verbatim sentiment.
boostCX Social integrates social media reviews and comments into the customer experience portal providing a holistic view of both solicited and unsolicited customer feedback. Utilize boostCX Social to aggregate huge streams of data, make sense of the trends and engage with customers in a human way, allowing you to protect your brand while boosting the customer experience.
- Aggregate Social reviews and comments from multiple review sites for a more holistic view.
- Identify systemic issues or trends based on customer feedback.
- Engage directly with at-risk customers and improve your online reputation.
- Monitor competitive benchmarks to understand you how your organization compares locally, regionally, and nationally.
- Utilize text analytics to identify trending topics and themes.
- Trigger alerts based on low review scores, keywords or negative sentiment.
- Drive significant increases in online Reviews with Embedded Google Reviews.
boostCX Social Booster
Improved SEO visibility
The vast majority of consumers will read at least one review before making a purchase decision on a product, business, or service. For this reason, it is critically important to improve your SEO by increasing the volume and recency of your brands reviews. The boostCX Social Booster leverages your existing survey volumes to drive increased reviews to your preferred online review sites.
Boost your Google Reviews
Our embedded Google review solution allows your customers to post their survey comments and review score directly from within your survey, without the need to copy or re-enter a review score. This seamless process drives a significant increase in customer reviews to your Google location.
boostCX Excels in Your Industry
boostCX adapts to the goals and challenges of your industry and your business. A scalable, customizable, CX platform that filters out the noise and helps you focus on the metrics that matter. Better insights for you, better experiences for your customers.
Who We Are
Questions about making boostCX work for you? Get help from real people who care about your business. From onboarding and implementation to technical support, the human touch is what makes us a partner, not just another software provider.
Simple at Heart
CX should not be complicated. We took that idea to heart, and it guides every aspect of boostCX—from requirements gathering to onboarding and ongoing program support. We are here to assist you along your path to achieving customer experience excellence.
Give a Boost to Your Career
We are growing and we need talented, enthusiastic people to grow with us. Check current opportunities to find a role that is right for you, or simply send us your resume email@example.com
- Flexible work options
- Be part of a global team
- Room to grow
- Work with great clients
What Drives Us
Personal Data Privacy
boostCX complies with CCPA, PIPEDA and other strict privacy laws regarding data protection. Additionally, all personal data or personally identifiable information (PII) in the boostCX platform can masked so that is only viewable through specified role-based access rights.
Certified extensive security programs for protecting our clients’ data, including ISO 27001 and SOC 2 security certifications.
Encryption at rest and encryption in transit to ensure data protection. boostCX supports industry standards such as OAuth 2.0 for authentication to APIs. Information in transit is encrypted with TLS for all services (HTTPS, SFTP).
Data Access Controls
boostCX supports two-factor authentication and Single Sign-On (SSO) integration with customer’s identity systems using industry standards.
boostCX provides opt-out links in its email survey invitations and supports SMS requests to stop communications. These prevent additional survey invitations to our clients’ customers who do not want further communications.
Data retention policy ensures personal Information is only retained for as long as you use the services we provide, as long as needed to carry out our legitimate business function. All customer data is purged on service termination.