boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
-
What Is the Value of Multilingual Support in Customer Service?
Key Benefits of Multilingual Customer Support for Your Business Multilingual customer support provides companies with a wealth of direct and indirect benefits for your business. When you put effort into understanding the language and culture of your customers, it creates a more personal customer experience that is reflected by improved customer satisfaction and brand loyalty.…
-
Top 5 Mistakes Brands Make with Customer Experience Management
Most Common Mistakes Companies Make with the Customer Experience Many companies can fall short on customer experience management in a few key ways. Ignoring valuable customer feedback, offering inconsistent service across different channels, and prioritizing transactions over customer relationships are all mistakes that contribute to a negative experience for your customers. By addressing these common…
-
Top 8 Automotive Brands with the Most Loyal Customers
Customer loyalty is the ultimate prize in the fiercely competitive automotive industry. Building a strong following translates to repeat business, positive word-of-mouth, and a positive brand image. But which brands have successfully built a loyal customer base? Here’s a glimpse at some of the top contenders in the world: How To Measure and Improve Brand…
-
How To Use Social Media to Improve the Customer Experience
Top 5 Ways Social Media Can Be Used to Improve the Customer Experience boostCX provides businesses with powerful tools to harness the power of social media to upgrade the customer experience and it’s important to remember it’s one piece of the puzzle. Building a strong social media presence starts with your commitment to authentic online…
-
What Are the Customer Expectations in Automotive?
How To Understand Customer Expectations in the Automotive Industry Gone are the days of generic sales tactics in the automotive industry. Modern car buyers expect a more personalized and seamless experience, from the moment they browse models and trim levels online to when they drive off the lot. But how do you learn how to…